Warranty

MiiNoc Warranty Policy – Your Peace of Mind Guaranteed

At MiiNoc, we stand behind the quality of our products and are committed to ensuring your satisfaction with every purchase. That’s why we offer a comprehensive warranty to protect your investment and provide you with confidence in your shopping experience.

Warranty Coverage Details

MiiNoc products come with a Limited Lifetime Warranty on all skincare and cosmetic items, while our beauty tools are covered by a 3-Year Warranty. This warranty ensures that we will provide replacement parts or a full product replacement at our discretion if any issues arise. Please note that this warranty does not cover refunds of any kind.

Our warranty includes coverage for:

• Defects in material or workmanship.
• Performance issues related to product functionality as advertised (e.g., skincare product efficacy or beauty tool operation).
• Our 100% Leakproof Guarantee for applicable containers.

However, the warranty does not cover:

• Normal wear and tear, such as fading, minor scratches, or surface marks.
• Damage caused by misuse, accidents, drops, or improper care.
• Lost or missing accessories.
• Damage to packaging when the product itself remains undamaged.
• Products purchased from unauthorized resellers.

In cases where a limited edition product or specific accessory is no longer available, MiiNoc reserves the right to provide a comparable replacement at our discretion.

Warranty Claim Process

If you believe your MiiNoc product qualifies for a warranty claim, we’ve made the process simple and straightforward. Follow these steps to initiate your claim:

Step 1: Contact Us

Reach out to our dedicated support team via email at support@miinoc.com with the following details:

• Your full name (first and last).
• Email address associated with your purchase.
• Phone number for contact.
• The specific MiiNoc product you’re submitting a claim for.
• A detailed explanation of the issue (reason for the warranty claim).
• Date of purchase.
• A photocopy or digital scan of your original receipt.
• Clear photos showing the product issue.
• Your shipping address for sending the repaired or replacement product.

Step 2: Product Return (If Required)

In some cases, we may request that you return the defective product to us for inspection. If this is necessary, we will provide a prepaid shipping label to ensure a hassle-free return. Please ensure the product is securely packaged to prevent further damage during transit.

Step 3: Resolution

Once we receive your claim, our team will review it and provide a resolution within 5 business days. We will either repair the product, replace the defective part, or send a comparable replacement product, depending on the nature of the issue.

Important Notes

• Products purchased from unauthorized resellers are not eligible for warranty coverage. Always purchase directly from MiiNoc or our authorized partners to ensure warranty eligibility.
• We recommend retaining your original receipt and taking photos of any issues as soon as they arise to expedite the claim process.

At MiiNoc, we’re dedicated to making your experience exceptional. If you have any questions about our warranty policy or need assistance with a claim, don’t hesitate to contact us at support@miinoc.com. We’re here to help!

Last updated: 01:35 PM +07, Thursday, May 15, 2025.